Shipping policy
Shipping Policy
Thank you for shopping with Satin Glow. We are committed to delivering your order with care, efficiency, and a touch of luxury.
📦 Processing Time
All orders are processed within 3-5 business days (excluding weekends and holidays). During high-volume periods, launches, or promotions, processing times may be slightly extended.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
🚚 Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping (U.S.): 3–7 business days
- Expedited Shipping: 2–3 business days
Please note that delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.
📍 Shipping Address
Please ensure your shipping address is accurate at checkout. Satin Glow is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you need to make changes, contact us immediately at patrice@satinglowcandle.com. We cannot guarantee changes once your order has been processed.
📬 Lost, Stolen, or Delayed Packages
Once your order has been handed over to the shipping carrier, Satin Glow is not responsible for lost, stolen, or delayed packages.
If your package is marked as delivered but cannot be found, please contact the shipping carrier directly. We recommend filing a claim with the carrier for assistance.
📦Damaged Items
We take pride in packaging your items with care. However, if your order arrives damaged, please contact us within 48 hours of delivery at [your email] with:
- Your order number
- Photos of the damaged item(s) and packaging
We will gladly work with you to resolve the issue.